Advocacy Claims - Operations- Mumbai & Pune

Role & responsibilities:

Opening with a leading Global Insurance Brokerage Company for their office in Mumbai & Pune

• Strong foundational and applied experience in U.S. and Canada-based General Liability, Cyber Liability, and EPL
• Client-facing exposure, with proven communication skills and service awareness
• A history of managing claims through a variety of cycles, from intake to complex resolution
• Understanding of jurisdictional nuances, including comparative negligence, statutory guidelines, and claims with layered liability
• High aptitude for self-sourcing answers, initiating critical conversations, and displaying resourcefulness
• Experience negotiating with carriers and an awareness of claims business processes from the carrier perspective
• Ideally, a background that includes roles as a complex adjuster, exposure to litigation, coverage analysis, loss prevention, or contributions to subrogation or arbitration prep
• The interpersonal maturity to operate in high-touch, collaborative environments not just executing solo tasks, but integrating into team dynamics, building visibility, and contributing to group momentum
• To be a good team player and assist other team members claims in their absence.

• Problem solving skills

  : Investigative, analytical, detail-oriented nature.

• Organizational skills

  : Able to multi-task, establish priorities, complete tasks/assignment in a timely manner and comply with process requirements. Exceptional commitment to customer service.

• Interpersonal Skills

  : Demonstrates solid relationship building skills by being approachable, responsive and proactive. Should demonstrate collaborative working

• Communication

  : Communicates orally and in writing clearly, concisely and professionally. No MTI, able to articulate while on call.

• Attitude:

  Positive Mindset, maturity and friendly behavior.

• Flexibility

  : Should be flexible with shifts.

• Claims

  Knowledge: Fair knowledge of claims lifecycle and terminologies.

Preferred candidate profile:

• Proven experience in the insurance industry, with a strong understanding of industry standards, practices, and regulations.

• Prior experience working with international insurance companies is highly desirable.

• Demonstrated ability to adapt to global work environments and collaborate across multicultural teams.

Interested Candidates can share their CV's at