Job
Description
Position Overview: You are intense about technology and exceed all expectations with your clients, from deadlines to deliverables. This position is responsible for executing and delivering solutions related managed services requests from customers. This role is expected to be an expert in the Diligent solutions and collaborate with internal teams to get the job done. Key Responsibilities Deliver Professional Services over the course of the entire customer journey and/or product enablement lifecycle. Assist PS management, CS team, and other stakeholders (where relevant and appropriate. Example: Sales, PM, PMM or Marketing) in the different stages of the customer lifecycle. Leverage Domain, Industry and Product expertise to provide guidance to customers on best practices regarding solution rollout and project execution. Continue to develop Domain and Product expertise to provide guidance to customers on best practices for solution rollout and project execution through continuous learning and personal development. Build confidence to lead the implementation process end-to-end independently including engagement with the customer. Work with clients to understand their program goals and how they collect/process data Leverage Diligent methodology to configure and implement our product and enable customers to use our products Provide guidance on best practices and usage of our products to achieve best results. Ensure a good customer experience during the implementation journey. Ensure timely and quality delivery of the services contracted by customers. Collaborate with Delivery Managers to ensure any new service requests are handled appropriately or routed request to the correct teams. Required Experience/Skills 3-5 years of experience in an internal or external client-facing or consulting role Embody Customer First mindset in all undertakings, operating with urgency, excellence, and accountability to customer outcomes and experiences. Maintains a consistently high-quality level of work ethic including attention to detail, accuracy, and following processes and procedures with stakeholders and customers. Demonstrate effective time management and organization skills and ability to multi-task in a fast-paced environment Shows a willingness to problem-solve and take on new challenges Ability to work as part of a team to deliver in tight timeframes and respond quickly in a constantly changing environment Passionate about GRC (i.e. governance, audit, compliance, internal controls, information security, ESG and/or risk management, etc) Excellent communication skills-including delivery of presentations or workshop Ability to effectively engage customer personnel in solution discussions to resolve issues regarding GRC requirements and goals Relevant Professional GRC accreditation (planned, in progress, or obtained) (e.g., CIA, CA, CGA, CMA, CPA, CFE, CISA, CRISC, CISSP etc.) Preferred Experience/Skills Amazing communication skills Demonstrate effective time management and ability to multi-task in a fast-paced environment Experience with GRC and/or analytics tool is a plus Experience in a platform based products/solutions is an added advantage. GRI Sustainability Reporting, ISB or other relevant certification desired Undergraduate degree in a relevant area (e.g. Business Administration, Compliance Management, Legal & Ethics, Supply Chain Management, Engineering, Information Security or MIS) is a plus.
