Advisor

Principal Duties & Reponsibilities:

• Validation of Placements on CMS for different regions to be completed within the agreed TAT and quality standards.
• Gain sound understanding of the Finex business, the full transactional process & role interfaces/dependencies within the own business unit & related functions.
• Manage process of service delivery adhering to standardised Group policies and procedures
• Understand the work flow for the process and manage priorities
• To eliminate unwarranted queries to Ipswich team\SME within the team
• To document & update the relevant processes for further training in the team
• Ensure ongoing, sustainable & dynamic relationships with stakeholders(internal quality team /external) whilst managing their expectations
• Adherence & manage assigned team fundamental activities in accordance with compliance requirements
• Be able to add to their own knowledge and that of the team by conducting knowledge sharing sessions
• To improve ownership and query capability on Mumbai processing and be able to discuss potential issues and plans for solution with Ipswich team
• Maintain all the team trackers, mailbox and information regularly

Top Competencies:

• Eye for detail & ability to highlight any exceptions
• Ability to recommend on changes to the existing approach/technique
• Ability to challenge the account handler by suggesting creative and unique ideas
• Team work and collaboration
• Time Management

Qualifications:

• Any Graduate or Post Graduate

Skills:

• Good interpersonal skills
• Excellent written and verbal communication skill
• Passionate about quality
• Ability to prioritize tasks and meet project deadlines

Knowledge:

• Knowledge of MS Office
• Eclipse / EPIC knowledge preferred