Advisor, Systems Engineering

Role Overview: As an Advisor, Systems Engineering at Fiserv, you will be a key member of the Open Systems Programming team responsible for ensuring the smooth operation of various DNA Data Center products. Your role will involve installing, upgrading, configuring, monitoring, troubleshooting, and maintaining the security compliance of these products. Additionally, you will play a crucial role during Go Live/Merger events, provide on-call support, and collaborate with other teams. Key Responsibilities: - Install, upgrade, and configure DNA Connect, Notifi, tMagic, and MPI products for DNA Data Center clients. - Participate in Go Live/Merger events and assist with Programming team tasks. - Monitor data center infrastructure using observability tools to ensure optimal performance and uptime. - Provide on-call support for major incidents during US night time. - Troubleshoot and resolve data-related and real-time connectivity issues for various DNA products. - Fix data issues related to file transmission errors and resolve batch processing issues. - Address all client inquiries and tasks assigned within SLA. - Support the Release Deployment team during major upgrades for validation of DNA products. - Ensure compliance with data security standards and best practices. Qualifications Required: - Bachelor's degree in Computer Science, Electrical/Computer Engineering, or related field. - 10-12 years of experience in data center operations and product configuration. - Strong troubleshooting and problem-solving skills. - Knowledge of data security standards, encryption practices, and ticketing tools like ServiceNow. - Familiarity with ITIL concepts, especially Incident Management, Change Management, and Problem Management. - Excellent communication skills and ability to collaborate with teams and clients. - Experience in the financial industry is a plus. - Proficiency in automation and scripting (scheduled jobs, Splunk, Python, Selenium). - Willingness to work in shifts or weekends based on business demand. - Experience in Site Reliability.,