Advanced Eng Supp Specialist

Principle Duties

• Lead & deliver multiple BMS projects along with assigned project team
• Provide technical mentorship to assigned mentees
• Communicating with stakeholders, team members and project managers on project status, including progress, risk and any issues that may have an impact on project delivery
• Managing customer expectations and proactively closing expectation gaps
• Participates in pre-sales estimate reviews to ensure necessary engineering labor is specified to meet contract requirements and sequence of operation.
• Responsible for project related communication with customer. Frequently interacts with subordinates, customers/ITL’s/Location Co-coordinators and/or functional peer group managers; often must lead a cooperative effort among members of a project team
• Responsible for customer satisfaction, meeting productivity / utilization targets, OTTR, Quality metrics within the engineering team.
• Impart technical trainings as necessary. Act as a SME/coach for team members.
• Responsible for analyzing customer feedback and identifying appropriate actions to improve overall customer satisfaction.
• Ensure adherence to laid down Processes, improve current processes applicable for overall project execution.
• Ensure effective use of various engineering & workflow tools to achieve required productivity & quality goals
• Participate in selection process
• Knowledge transfer within and across the engineering teams
  

Qualifications

Bachelor's Degree In Engineering Or Equivalent Relevant Experience

Pmp Certification Preferred