Advanced Application Engineering

Career Level: Contractor
• Exp: 6 months to 1.5 years• Work Timings Rotational (24/7)• Work Location: BDC9• WFH / WFO: WFO• Job Description:1 - Taking ownership of customer issues reported solving their problems through by providing resolution2 - Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues3 - Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams4-Installation configuration of various applications5-Installation configuration of Operating system with various methods like WDS, GHOST, Bootable PD etc6-Engineer ensure proper logging of all issues7-Document technical issues in the knowledge database8-Should possess ability to learn work on changing emerging technologies Certification in new technologies like Azure, AWS will be added advantage9-Keep track of users system issues until resolved by adhering to the SLA

• Professional Attributes :
  1 - Good technical skills should possess with current technology2 - Good communication skills both written verbal3 - Should be a Tech-Savviness4 - Flexible to work in all shifts under pressure situations