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Adobe Journey Optimizer (AJO) - Senior Specialist

Adobe Journey Optimizer (AJO) - Senior Specialist

SAP

7 - 12 years

14 - 19 Lacs

bengaluru

Posted:3 days ago| Platform:

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Skills Required

performance tuning automation change management sap access management sms sdk adobe information technology analytics

Work Mode

Work from Office

Job Type

Full Time

Job Description

For our Go-To-Market Services for Marketing team as part of the Customer & Partner unit within the Corporate Processes & Information Technology (CPIT) Organization we are looking for a Platform/System Owner for Adobe Journey Optimizer (AJO) & Adobe Experience Platform AEP) with the mindset for highest level of service for our internal customers and support to take SAP s Marketing Technology Stack to the next level as part of our joined transformation journey to achieve SAP s goals. In your role as Platform/System Owner for Adobe Journey Optimizer (AJO) & Adobe Experience Platform AEP) you will be responsible for:

Own and administer Adobe Experience Platform and Adobe Journey Optimizer end to end, including sandbox strategy, access/permissions, governance, privacy/compliance controls, and day to day platform operations.
Design and maintain AEP data architecture (XDM schemas, datasets, identities, profile merge policies, consent/usage labels), set up sources/destinations, and ensure data quality, profile integrity, and segmentation performance.
Operationalize AJO (channel configurations, decisioning/offer catalogs, journey templates/guardrails, deliverability/frequency caps) and optimize orchestration across email, push, in app, SMS, and web.
Lead roadmap and change management (backlog, releases, upgrades, tags/Web & Mobile SDK, extensions, APIs/Adobe I/O automation), monitor platform health and SLAs, and drive incident response and vendor escalations.
Partner with Marketing, Analytics, and Engineering to prioritize use cases, enable and train users, publish runbooks/best practices, measure value realization, and continuously improve adoption and effectiveness

WHAT YOU BRING

You have a track record translating marketing and product goals into scalable, secure AEP/AJO configurations and processes. You combine deep hands on platform expertise with disciplined DevOps, change management, and data governance. You are a proactive owner who collaborates across teams and elevates platform maturity through training and measurable outcomes.

7-12 years hands on administering and implementing AEP, AJO and SAP Customer Data Platform (or equivalent depth via multiple enterprise deployments), including Real Time Customer Profile, RTCDP, and XDM modeling.
Proven AJO expertise across journey design/operations, channel configurations (email, push, in app, SMS), deliverability/frequency management, decisioning/offer catalogs, testing, and guardrails.
Strong command of identity and consent: identity namespaces and stitching, merge policies, consent/usage labels, privacy regulations (GDPR/CCPA), and policy enforcement.
Data engineering fluency for AEP: sources/destinations (batch/streaming), Web & Mobile SDK and tags/event forwarding, schema/dataset design, data QA, and segmentation performance tuning.
Experience integrating with downstream channels, clouds, and data warehouses (e.g., Adobe apps, Snowflake, S3, Kafka, REST) and operating at the Edge where appropriate.
Automation/DevOps mindset: Adobe I/O and platform APIs, Postman/CLI, Git based change control, CI/CD for configuration as code, and monitoring/alerting for platform health.
Security and access management: Adobe Admin Console, product profiles/permissions, least privilege roles, key PII handling practices, and auditability.
Release and environment governance: sandbox strategy, change advisory processes, documentation/runbooks, and cross brand/region governance in complex organizations.
Measurement orientation: defining use case KPIs, journey diagnostics, experimentation, and partnering with Analytics/CJA teams to prove value and optimize.
Vendor and stakeholder management: effective collaboration with Adobe Support/TAM, roadmap co planning, budgeting/license utilization, and clear communication to executive and practitioner audiences

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Adobe Journey Optimizer (AJO) - Senior Specialist