Admissions Manager

As the Admissions Team Manager for our India-based operation, you will hold a crucial leadership position responsible for ensuring the smooth and efficient running of our operations for India-based staff. Your primary role will involve overseeing the day-to-day operations and effective functioning of the office, in close collaboration with UK-based Admissions Managers. It will be your responsibility to ensure that work is carried out to the required quality and standard, meeting expectations and adhering to agreed timeframes/SLAs. Being a part of the Admissions Leadership Team, you will maintain a conscientious mindset, keeping the relevant Heads of Admissions and/or UK Admissions Managers informed about any matters that could impact operational delivery, including staff leave/absence and performance. You will work closely with UK Admissions Managers to monitor and review staff performance in terms of output and quality, providing support in implementing additional measures or reviews when necessary. Additionally, your role will involve attending leadership team meetings, offering pertinent updates, and supporting data or reporting requirements. Collaborating with UK Admissions Managers and being assisted by Senior Admissions Officers (India), you will ensure that our partner(s) admissions operations align with their requirements and processes, ensuring compliance, and upholding quality standards and SLAs. Your responsibilities will include overseeing the day-to-day operations and performance of the India-based admissions team, ensuring timely delivery and adherence to quality standards. You will be expected to analyze recurring challenges and quality issues, identify root causes, and strategize solutions to enhance efficiency and performance. Building and nurturing strong relationships with UK-based Admissions Managers, Heads of Admissions, and other stakeholders to address operational challenges will be essential. Producing regular performance reports, leading, coaching, and developing the admissions team, managing HR functions for direct reports, and ensuring an exceptional applicant experience will be integral parts of your role. Requirements for this position include experience in UK higher education admissions or services supporting UK HEIs, proficiency in supervising, coaching, and developing teams, excellent command of written and spoken English, strong organizational and time management skills, familiarity with qualifications comparability/equivalencies, customer service experience using databases/CRMs, knowledge of UKVI student visa requirements, emotional intelligence, proficiency in data analysis and reporting, and a proactive, solutions-focused mindset committed to continuous improvement. Skills required for this role include leadership, UK higher education admissions knowledge, team supervision and development, organizational skills, understanding of UK and international qualifications, and operational expertise.,