Admission Counsellor- Working Professional

Role & Responsibilities:

• Serve as a mentor and trusted advisor to potential learners, guiding them in their career journeys.
• Provide personalized counseling to prospective students, helping them map their career paths and demonstrating how upGrad can be a catalyst for their professional growth.
• Meet weekly enrollment, revenue, and collection targets.
• Articulate the uniqueness and effectiveness of upGrad’s online learning model.
• Manage the complete sales closing lifecycle for assigned leads, which includes making phone calls, delivering product demonstrations, closing sales, and maintaining post-sales relationships.
• Keep a comprehensive database of all interactions with leads and provide regular updates.

What We’re Looking For:

• Exceptional communication (both written and verbal) and interpersonal skills.
• Proven experience in international sales, with a preference for EdTech sales.
• Strong understanding of the cultural nuances and buying behaviors of students from across the globe
• High-achieving sales performers with a documented track record of success.
• Active listeners and trustworthy individuals capable of building rapport with potential learners.
• A patient and empathetic approach to handling diverse situations.
• A disciplined mindset for funnel building, feedback tracking, task prioritization, and consistently exceeding targets and deadlines.
• A sales-oriented mindset to effectively communicate upGrad’s offerings and achieve revenue objectives.
• A passion for always delivering exceptional customer service.
• Basic proficiency in MS Office Suite (Outlook, Word, Excel) is preferred.

Eligibility:

• A bachelor’s degree in any field; a degree in Business, Marketing, or Education is preferred.
• 2-5 years of experience in international sales, preferably in the EdTech sector.
• Proven track record of achieving sales targets and driving revenue growth.
• Familiarity with CRM tools and sales tracking software is an advantage.
• Ability to work effectively in a fast-paced environment and adapt to changing priorities.
• Strong work ethics and a proactive attitude toward achieving results.

Shift Timings:

• APAC: 7 AM - 4 PM or 9 AM - 6PM
• EMEA: 11:30 AM - 8:30 PM or 2 PM - 11PM
• US Region: 8 PM - 5 AM or 10 PM - 7 AM
• Please note: The above timings are subject to change based on business requirements

Location:

Working Days:

Join us at upGrad and be a part of a dynamic team that is reshaping the future of education!

Equal Opportunity Statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. All employment is decided on the basis of qualifications, merit, and business need.