Administrator - Server

The Tier 1 Hosting Analyst at Merkle is responsible for partnering with the business to utilize technology effectively for customers and employees. With a background in Helpdesk support and a strong willingness to learn new Enterprise-class technologies, you will receive on-the-job training. Your role will involve monitoring and addressing high-severity incidents and requests, adhering to SLA/OLA requirements, and escalating issues as per defined procedures. You will also be responsible for supporting Windows and Linux server environments, provisioning/decommissioning servers, processing access requests through Active Directory and Okta, and providing application support for Enterprise shared platforms. To excel in this role, you must thrive in a fast-paced environment, prioritize work logically from multiple workstreams, and communicate progress effectively. Attention to detail is crucial, particularly in compiling IT-related financial data accurately. Continuous learning and maintaining consistent performance quality are essential, along with upholding dentsu's core values and culture. Other responsibilities include server maintenance, patching, contributing to documentation, and learning new systems and skills. Key Skills and Experience: - Analytical mindset, detail-oriented - Associate's degree or higher in Information Technology, Computer Science, or related fields preferred - 1 year of Helpdesk or customer service experience preferred - 1-3 years of Enterprise technology support experience required, focusing on Windows and Linux servers - Certifications like CompTIA A+, Security+, Network+, and AWS/GCP Cloud are beneficial - Basic understanding of Windows Server 2016 or higher, Linux (RHEL/CentOS/Alma), and Enterprise data center concepts - Ability to work independently, prioritize tasks efficiently, and maintain exemplary etiquette with customers - Strong English communication skills, both oral and written Location: DGS India - Mumbai - Thane Ashar IT Park Brand: Dentsu Time Type: Full time Contract Type: Permanent,