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Active Directory Lead

Contactx Resource Management Pvt. Ltd.

10 - 15 years

|

15 - 25 Lacs

Posted:2 weeks ago| Platform:

Apply

Skills Required

microsoft entra id active directory change management l3 technical support l2 technical support technical escalation handling problem management incident management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Contact- 9987334349

Lead L2/L3 support for Active Directory and Entra ID environments.
Own and drive technical delivery, ensuring SLAs, KPIs, and compliance targets are met
Act as a primary technical and operational escalation point for identity and directory-related incidents.
Coordinate and manage incident, problem, and change management processes for AD/ Entra services.
Participate in reviews with stakeholders and provide actionable insights.
Prepare and deliver service performance reports, and management updates.
Drive continuous improvement, automation, and standardization across the environment.
Collaborate with project teams to support new implementations, migrations, and transformations.
Maintain strong customer relationships, ensuring satisfaction and proactive communication.
Manage day-to-day operations of the team, including workload allocation and task prioritization.
Promote a collaborative and high-performance culture within the team.
Drive training initiatives and knowledge sharing sessions to strengthen team capabilities.

Qualification

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Contactx Resource Management Pvt. Ltd.

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