Accounts Receivable Team Leader

**Job Description** As a Collection Team Leader, you will be responsible for driving both B2B and B2C collections to meet or exceed monthly recovery goals. You will analyze performance metrics such as Collection Efficiency and bucket resolution to execute the correct actions. Developing effective collection strategies for different account segments will be a key aspect of your role. - Lead and mentor collection agents by conducting 1:1s, team meetings, performance reviews, and training sessions. - Monitor attrition and shrinkage within the team and implement retention and contingency plans. - Track key performance indicators such as calls made, aging buckets, attrition rates, and customer satisfaction. - Deliver regular operational reports, root cause analyses, and improvement plans to enhance the collection process. - Ensure full adherence to internal policies, legal/regulatory frameworks, and audit standards. - Identify and implement process improvements, new tools, or technologies to enhance operational efficiency and reduce costs. **Qualifications Required** - 3-5 years of experience in an AR role, with a minimum of 1-2 years in a leadership position. - Strong negotiation, communication, and conflict-resolution abilities. - Resilience under pressure and the ability to manage ambiguity in complex and dynamic environments. - A Bachelor's degree in business, finance, or a related field is preferred; equivalent experience may also qualify. This job requires you to focus on target achievement, strategy development, team leadership, and compliance with internal and external policies. Your performance will be measured based on metrics such as monthly collections, delinquency aging reduction, team attrition control, compliance scores, and customer satisfaction rates. **Job Description** As a Collection Team Leader, you will be responsible for driving both B2B and B2C collections to meet or exceed monthly recovery goals. You will analyze performance metrics such as Collection Efficiency and bucket resolution to execute the correct actions. Developing effective collection strategies for different account segments will be a key aspect of your role. - Lead and mentor collection agents by conducting 1:1s, team meetings, performance reviews, and training sessions. - Monitor attrition and shrinkage within the team and implement retention and contingency plans. - Track key performance indicators such as calls made, aging buckets, attrition rates, and customer satisfaction. - Deliver regular operational reports, root cause analyses, and improvement plans to enhance the collection process. - Ensure full adherence to internal policies, legal/regulatory frameworks, and audit standards. - Identify and implement process improvements, new tools, or technologies to enhance operational efficiency and reduce costs. **Qualifications Required** - 3-5 years of experience in an AR role, with a minimum of 1-2 years in a leadership position. - Strong negotiation, communication, and conflict-resolution abilities. - Resilience under pressure and the ability to manage ambiguity in complex and dynamic environments. - A Bachelor's degree in business, finance, or a related field is preferred; equivalent experience may also qualify. This job requires you to focus on target achievement, strategy development, team leadership, and compliance with internal and external policies. Your performance will be measured based on metrics such as monthly collections, delinquency aging reduction, team attrition control, compliance scores, and customer satisfaction rates.