Accounts Receivable Specialist

You have an exciting opportunity to join Intercontinental Exchange as a Full-Time Accounts Receivable Specialist. In this role, you will be responsible for various key tasks. You will provide management with frequent, detailed updates on aged receivables and devise action plans for areas where collections are excessively overdue. Additionally, you will be involved in training and supporting Associates in collection methods and tools. Your responsibilities will also include investigating accounts with delinquent receivables through email and phone communication with customers and/or business entities to recover outstanding balances. You will play a crucial role in addressing and resolving escalated customer inquiries, ensuring a high level of customer service. Building and maintaining strong relationships with customers and internal business owners will be essential. Moreover, you will be tasked with updating customer contacts in the billing system and initiating necessary credits and adjustments to customer accounts with accurate ledger coding. To excel in this role, you should hold an Associate or Bachelor's degree in Accounting or a related business field and have at least 4 years of experience in a similar role at a large organization. Being self-driven and hardworking is essential for success in this position. The ideal candidate must possess strong problem-solving abilities, prioritize tasks effectively, and demonstrate the capability to work autonomously. Flexibility in handling various job assignments within a fast-paced environment is crucial. Excellent customer service and communication skills are a prerequisite. Attention to detail, organizational prowess, and proficiency in verbal and written communication are key attributes for this role. Handling confidential and sensitive information with professionalism is imperative. Candidates with experience using the Oracle system and proficient in Excel will have an advantage. This role also offers the flexibility of working from home one day per week, adding to the appeal of this exciting opportunity.,