About Highspot
About the Role
We are seeking a proactive, detail-oriented Accounts Receivable (AR) Lead to join our global AR team. This role will support core accounts receivable functions including invoicing, cash application, collections, and AR-related month-end close serving as a key partner to our AR Manager and the broader Billings and Accounting teams. The ideal candidate has a strong foundation in accounting, excellent communication skills, and a desire to grow into a more senior leadership role over time. This person will play a vital role in helping scale our AR processes as the business continues to evolve and will contribute to cross-functional collaboration across the Order-to-Cash lifecycle. This role will report to the Accounting and Financial Operations Director in India, with day-to-day oversight and functional leadership provided by the AR Manager (India), with functional alignment with the Senior Manager of Revenue Accounting (US).
Responsibilities
- Support global AR reporting tasks, invoicing, cash application, and collections
- Prepare key AR close deliverables including reconciliations, bad debt reserves, and journal entries.
- Support continuous improvement of AR operations, including automation and onboarding enhancements.
- Assist with maintenance and improvements of AR policies (Billings, Dunning, Collections).
- Support internal and external audit requests related to AR processes.
- Monitor aging reports and escalate at-risk accounts to the AR Manager.
- Help meet monthly cash collection and DSO targets. Coordinate with third-party collections agencies on aged accounts.
- Monitor ZoneBilling to ensure accurate billing sync with NetSuite; escalate sync errors as needed.
- Partner with the Billings team and Rev Ops to validate contract terms and billing schedules.
- Collaborate with Sales, Deal Desk, Revenue, and Legal to resolve billing and payment issues.
- Liaise with Sales and customer AP teams to ensure timely payments and issue resolution.
- Maintain and validate customer master data in coordination with Revenue and Billings.
- Contribute to ad hoc projects supporting the Order-to-Cash cycle.
Required Qualifications
- 5+ years of experience in Accounts Receivable or Order-to-Cash operations, preferably in a global or SaaS environment.
- Strong foundational understanding of accounting principles and their application to AR.
- Familiarity with billing systems (ZoneBilling), ERP systems (NetSuite), and reporting tools.
- Proficient in Microsoft Excel; able to manage reconciliations and reporting with accuracy.
- Strong attention to detail, problem-solving skills, and a willingness to take ownership of tasks.
- Collaborative and communicative mindset able to work cross-functionally with teams like Billings, RevOps, and Accounting.
- Experience with process improvement, documentation, or automation projects is a plus.
- Bachelors degree in Accounting, Finance, or a related field (Master s or certification a plus).
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Equal Opportunity Statement
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