RINA is currently recruiting for a Back Office Support Staff to join its office in Mumbai within the Energy Procurement Solutions Division. Mission. To support internal staff with Administrative duties including passive and active cycle admin responsibilities. Key Accountabilities. Data management. Team Coordination. Education. Bachelors Degree. Qualifications. 2 Years minimum office experience. Excel skills desirable. Good organizational and time management skills. Competencies. CLIENT INTIMACY Embrace internal and external client needs, expectations, and requirements to ensure maximum satisfaction. EARN TRUST Take everyone's opinion into account and remain open to diversity. PROMOTE SUSTAINABLE DEVELOPMENT Promote commitment by keeping promises as a Role Model. MANAGE EMOTIONS Recognise one's and other's emotions and express and regulate one's reactions. PIONEER CHANGE Actively embrace change and benefit from the new circumstances. BUILD NETWORK Forge trust relationships, across departments, and outside the organization. MAKE EFFECTIVE DECISIONS Structure activities according to priorities, actions, resources and constraint. ADDRESS THE WAY Have a big picture of different situations and reinterpret it in a perspective way. THINK FORWARD Capitalise on experiences and translate them into action plans for the future. With over 5,800 employees and 200 offices in 70 countries worldwide, RINA is a multinational player which provides certification, marine classification, product testing, site supervision and vendor inspection, training and engineering consultancy services across a wide range of sectors. Our business model covers the full process of project development, from concept to completion. The aim is to guarantee a projects technical, environmental and safety and sometimes also economic and financial sustainability. At RINA, we endeavor to create a work environment where every single person is valued and encouraged to develop new ideas. We provide equal employment opportunities and are committed to creating a workplace where everyone feels respected and safe from discrimination or harassment of any kind. We are also compliant to the Italian Law n. 68/99

URGENT HIRING FOR Quality Control Inspectors Location: Naval Dockyard, Mumbai (ND MBI) and surrounding areas (Mumbai & Thane Districts)Contract Duration: 2 YearsDepartment: Quality Control Engineering DepartmentScope of Work:Key Responsibilities:1. Perform inspections based on prescribed standards for various systems and equipment in marine platforms.2. Submit daily Instant Inspection Reports (IIR) and ensure data is uploaded to the Quality Control Management System (QCMS).3. Compile and submit final inspection reports (QCIR, Stage/Final Inspection Notes, Refit Quality Reports).4. Ensure inspections comply with safety norms and local regulations.5. Maintain proper documentation and adhere to Navy safety and quality guidelines.Requirements:- Educational Qualifications: - Bachelors degree in Engineering/Technology (Mechanical, Metallurgy, Production, Automobile, Marine Engineering) with 5 years of relevant experience OR - Diploma (Mechanical, Metallurgy, Production, Automobile, Marine Engineering) with 10 years of relevant experience OR - Retired Indian Navy sailors (ERA-III and above) with similar qualifications. - Experience: Minimum 5 years (or 10 years for diploma holders) in marine engineering inspection or related fields.- Age: Inspectors should be below 40 years at the time of contract commencement. Age relaxation of 5 years for retired Indian Navy personnel.Key Skills:- Familiarity with marine systems and equipment inspection, including Diesel & Gas Turbine engines, auxiliary systems, and instrumentation.- Expertise in using test equipment and conducting trials procedures.- Knowledge of applicable engineering standards (ASTM, ASME, ISO, etc.).- Ability to work in compliance with safety and health regulations.Other Specifications:- Inspectors will be deployed for 8 working hours per day, excluding lunch hours.- The firm must ensure the availability of all necessary test equipment, computers, stationery, and safety gear for the inspectors.- The contract requires adherence to all relevant safety, health, and operational standards as prescribed by the Indian Navy.

RINA is currently recruiting for a Senior Business Support Advisor to join its office in Ghaziabad within the International Certification Division. Mission. A Business Support Senior Advisor has a focus on managing administrative tasks, including the creation of customers in a database, managing offers, handling contracts, and issuing invoices. The Business Support Senior Advisors in this capacity contribute to the overall customer experience by ensuring that administrative processes are managed efficiently and accurately. Key Accountabilities. Customer Data Management (if needed):. Oversee the creation and maintenance of customer records in the database. Ensure the accuracy and completeness of customer information. Train and support junior business support staff in effective data management. Offer Management:. Collaborate with business development teams to understand and manage customer offers and pricing. Assist in the development and customization of offers based on customer needs. Review and validate offers to ensure alignment with company policies. Contract Management:. Handle the drafting, and execution of customer contracts. Ensure that contracts are in compliance with legal and regulatory requirements. Monitor contract timelines, renewals, and amendments. Invoicing and Billing (if needed):. Oversee the generation and issuance of invoices to customers. Validate invoice details, including pricing, discounts, and terms. Address complex billing inquiries and discrepancies. Timesheet Management (if needed):. Remind technical staff to submit accurate and timely timesheets for each project. Ensure timesheets are completed in accordance with company policies and client requirements. Collaborate with technical teams to resolve any discrepancies or missing information. Customer Interaction:. Provide high-level support for complex customer inquiries and issues. Act as an escalation point for challenging customer situations. Foster positive customer relationships through effective communication. Team Leadership and Training:. Provide leadership and guidance to junior customer service advisors. Conduct training sessions on customer service processes, database management, and administrative tasks. Foster a collaborative and productive team environment. Process Improvement:. Identify opportunities for process improvement within the customer service and administrative functions. Implement and oversee changes to enhance efficiency and effectiveness. Cross-Functional Collaboration:. Collaborate with sales, marketing, finance, and other departments to ensure seamless customer interactions. Provide insights and feedback to improve overall business processes. Reporting and Analysis:. Generate and analyze reports related to customer service performance, contract management, and billing. Provide regular updates to management on key performance indicators. Customer Satisfaction Enhancement:. Implement strategies to enhance customer satisfaction and loyalty. Gather customer feedback and recommend improvements to products or services. Compliance and Risk Management:. Ensure compliance with relevant laws, regulations, and company policies. Identify and mitigate risks associated with customer contracts and billing processes. Collaboration with Cross-Functional Teams:. Collaborate with business developmen, marketing, and other departments to gather and share relevant customer information. Provide insights to improve customer experience and streamline administrative processes. Continuous Improvement:. Identify opportunities to enhance efficiency in administrative processes. Propose and implement improvements to streamline workflows and enhance customer satisfaction. Training and Support:. Provide guidance and support to customers on using online portals or self-service tools for account management. Assist in training new employees on customer service and administrative processes. Education. Bachelors Degree in General Studies/Other. Qualifications. Substantial experience in customer service or business support is typically required. This may include a minimum number of years in a business support role, with a preference for experience in a senior or advisory capacity. In-depth knowledge of business support processes, best practices, and business units standards. The senior advisor should have a comprehensive understanding of how to deliver exceptional business support. A deep understanding of the products or services offered by RINA. This knowledge is essential for providing accurate and comprehensive assistance to customers. Proficiency in using customer relationship management (CRM) systems and other relevant technology tools. This includes the ability to navigate systems efficiently and provide technical support to customers if necessary. Good Knowledge of IATF 16949 rules and operations. Working experience in automotive assessments planning and support is desirable. Competencies. MAKE EFFECTIVE DECISIONS Structure activities according to priorities, actions, resources and constraint. ADDRESS THE WAY Have a big picture of different situations and reinterpret it in a perspective way. MANAGE EMOTIONS Recognise one's and other's emotions and express and regulate one's reactions. CLIENT INTIMACY Embrace internal and external client needs, expectations, and requirements to ensure maximum satisfaction. EARN TRUST Take everyone's opinion into account and remain open to diversity. PROMOTE SUSTAINABLE DEVELOPMENT Promote commitment by keeping promises as a Role Model. THINK FORWARD Capitalise on experiences and translate them into action plans for the future. PIONEER CHANGE Actively embrace change and benefit from the new circumstances. BUILD NETWORK Forge trust relationships, across departments, and outside the organization. With over 5,600 employees and 200 offices in 70 countries worldwide, RINA is a multinational player which provides certification, marine classification, product testing, site supervision and vendor inspection, training and engineering consultancy services across a wide range of sectors. Our business model covers the full process of project development, from concept to completion. The aim is to guarantee a projects technical, environmental and safety and sometimes also economic and financial sustainability. At RINA, we endeavor to create a work environment where every single person is valued and encouraged to develop new ideas. We provide equal employment opportunities and are committed to creating a workplace where everyone feels respected and safe from discrimination or harassment of any kind. We are also compliant to the Italian Law n. 68/99

RINA is currently recruiting for a Certification Credit Advisor to join its office in Ghaziabad within the International Certification Division. Mission. The position involves managing a portfolio of Italian and foreign clients, including monitoring collections and non-performing loans. Key Accountabilities. The activity includes analyzing data and information to evaluate the characteristics of assigned positions, managing payment plans, and verifying actual customer compliance. The role also includes handling questions or complaints, conducting investigations to resolve any discrepancies, and initiating forced credit recovery procedures. Constant updating of positions in the management system is required, with the insertion of related processing notes, definition of recovery strategies, and preparation of related reports (using MS Excel). Education. Bachelors Degree. Professional Certificate in Economics. Qualifications. Requirements:. Solid basic accounting knowledge. Proven experience in achieving targets with tight deadlines. Ability to understand credit reference contracts and related contractual obligations of the parties involved. Proficiency in MS Office and databases, with particular reference to MS Excel. Strong communication and interpersonal skills. Personal Characteristics (soft skills)The ideal candidate must demonstrate courtesy and sensitivity in interpersonal relationships while maintaining determination and perseverance in achieving objectives. Excellent communication skills and a strong sense of urgency are essential. The ability to work effectively in teams and build and maintain solid professional relationships is also required. The candidate must possess initiative, taking full responsibility for their work. The ability to act autonomously and complete assigned objectives is essential. Competencies. CLIENT INTIMACY Embrace internal and external client needs, expectations, and requirements to ensure maximum satisfaction. EARN TRUST Take everyone's opinion into account and remain open to diversity. PROMOTE SUSTAINABLE DEVELOPMENT Promote commitment by keeping promises as a Role Model. MANAGE EMOTIONS Recognise one's and other's emotions and express and regulate one's reactions. PIONEER CHANGE Actively embrace change and benefit from the new circumstances. BUILD NETWORK Forge trust relationships, across departments, and outside the organization. MAKE EFFECTIVE DECISIONS Structure activities according to priorities, actions, resources and constraint. ADDRESS THE WAY Have a big picture of different situations and reinterpret it in a perspective way. THINK FORWARD Capitalise on experiences and translate them into action plans for the future. With over 5,600 employees and 200 offices in 70 countries worldwide, RINA is a multinational player which provides certification, marine classification, product testing, site supervision and vendor inspection, training and engineering consultancy services across a wide range of sectors. Our business model covers the full process of project development, from concept to completion. The aim is to guarantee a projects technical, environmental and safety and sometimes also economic and financial sustainability. At RINA, we endeavor to create a work environment where every single person is valued and encouraged to develop new ideas. We provide equal employment opportunities and are committed to creating a workplace where everyone feels respected and safe from discrimination or harassment of any kind. We are also compliant to the Italian Law n. 68/99

Role & responsibilities - Conduct site surveys and prepare detailed reports. - Collaborate with engineering teams to meet project specifications. - Ensure compliance with industry standards. Preferred candidate profile - Civil Surveyor: BE in Civil Engineering (5 years experience) OR Diploma in Civil Engineering (8 years experience). - Electrical Surveyor: BE in Electrical Engineering (5 years experience) OR Diploma in Electrical Engineering (8 years experience).