Accounts Payable Team Lead

As a Service Delivery Team Lead for the Mobile Platform,

• Monitoring and reporting on client accounts to ensure invoices are processed within defined Service Level Agreements (SLA) and addressing potential SLA breaches proactively
• Serving as an escalation point for customer inquiries, operational challenges, and analyst support
• Acting as a Level 2 subject matter expert (SME) for internal and external teams, providing advanced operational guidance
• Responding to custom reporting requirements, engaging in specifications development, and guiding clients toward feasible solutions.
• Reviewing the Activity Tracker to ensure client activities are accurately captured and communicated during routine status meetings.
• Supporting the preparation and delivery of customer

  Strategic Business Reviews (SBRs)

  to showcase value and performance
• Training employees and clients on Tangoe platforms and reporting tools to ensure effective usage
• Ensuring all client-facing operational documentation is up-to-date and accurately reflects current processes and requirements.
• Proactively identifying, initiating, and implementing process efficiencies to drive operational excellence
• Leading and managing projects as directed by the manager, with support from analyst teams.

Qualifications, Education, & Special Skills

Qualifications include:

• 5+ years of experience in a similar role

• Proven ability to create comprehensive reports and procedure manuals
• Strong skills in presenting information and responding effectively to queries from analysts, managers, and clients.

Education:

Special Skills:

• Familiarity with Mobile Telecom Domain is highly desirable.
• Proficiency in Microsoft Office applications (Excel, Word, Outlook, PowerPoint).
• Knowledge of SQL and Business Objects is an advantage.
• Excellent written and verbal communication skills, coupled with strong interpersonal abilities.
• Demonstrated business judgment and decision-making skills.

What is Expected of You at This Level

• Serve as a specialist in complex technical or business matters.
• Lead significant projects, programs, and initiatives using creativity, organizational skills, and ingenuity.
• Operate autonomously to determine work priorities based on overall managerial guidance.
• Develop and maintain long-lasting relationships with internal and external customers

Working conditions

• Office environment with a hybrid working arrangement (3 days per week in-office).
• Shift : 5 PM to 2 AM IST

_________________________________________________________________________________________________