Account Supervisor - Mumbai

• Analyze and interpret complex data sets to provide continuous insight into account services operations, utilizing advanced data analytics skills.


• Handle high-touch client base, addressing inquiries, processing transactions, and troubleshooting problems using advanced customer service skills.


• Identify and resolve conflicts that may arise in client interactions, employing advanced conflict management strategies.


• Utilize advanced computer literacy skills to optimize operational processes, ensuring efficient and effective service delivery.


• Guide team members in their professional development, providing coaching and mentoring while delegating tasks effectively.

Required qualifications, capabilities, and skills

• Minimum 2 Years of Team Leader experience


• Baseline knowledge or equivalent expertise in data analytics, with the ability to develop and interpret models for complex data sets.


• Proven experience in a customer service role, with a focus on managing high-touch client interactions and resolving conflicts.


• Advanced computer literacy, with proficiency in using technology to optimize operational processes and communicate effectively.


• Demonstrated ability to innovate and challenge the status quo, with experience in generating new ideas and executing solutions that add value.


• Experience in a supervisory role, with the ability to coach and mentor team members, delegate tasks effectively, and promote strategic thinking.