Account Manager

10 - 18 years

22 - 37 Lacs

Posted:5 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Position Summary

At Polestar, client relationships are our top priority. Were looking for a dedicated and personable account manager to maintain client accounts and serve as our main point of contact. The ideal candidate will have a passion for helping others and a drive for providing exceptional customer service.

Strategic Responsibilities

  • Own the client relationship and lead it for the assigned Key Accounts with a strong understanding of their business priorities.
  • Build account plan to list the business objectives of each client and identify solutions that can help them achieve these objectives.
  • Understand business and organization structure of the customers and foster relationships across various levels (CxOs, HR, Finance, Delivery Team etc.) to identify opportunities for incremental Analytics Solution sales.
  • Acting as the main point of contact between key clients and internal teams and meeting established deadlines for the fulfillment of each client's long-term goals.
  • Compiling reports on account progress, goals, and forecasts for account teams and stakeholders.
  • Turning client feedback into actionable strategies to drive new business and address competitive risks.
  • Influencing client decisions and advocating for clients' needs to negotiate win-win solutions deals.
  • Facilitate client advisory/ voice of customer
  • To enable delivery teams with accurate feedbacks for driving effective processes and conversions.
  • Use data and tools strategically to identify areas of opportunities within the allocated portfolios.
  • Sharing regular updates internally through various forums on progress with the accounts
  • Run knowledge sharing sessions to conquer the client in a collaboration with various relevant individuals.
  • Work closely with office and India leadership to drive the Customer Partnership agenda.
  • Identify effective tactics of customer engagement in collaboration with marketing.
  • Perform market research and opportunity assessments on new concepts and ideas.

Required Experience:

  • 5+ years of experience in Business Development & Account Management for large complex enterprise accounts in the B2B domain required.
  • Self- driven, organized, and pro-active.
  • Entrepreneurial and commercially focused.
  • Strong impact and influencing, negotiation skills.
  • Strong relationship, communication, presentation, and marketing skills.
  • Work well in a small team leveraging colleagues' skills.
  • Ability to thrive as an individual contributor role.

Soft Skills:

  • You have the interpersonal skills to develop & sustain meaningful relationships.
  • Strong Collaboration and Networking skills.

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