Account Manager

About the Role

As an Account Manager at DigiHaat, you will drive relationships and growth for restaurants and small businesses across Chennai. Youll help partners succeed on the DigiHaat platform, building a vibrant, tech-enabled local commerce ecosystem.

Responsibilities

• Onboard and manage restaurant and F&B partners, from premium outlets to neighborhood eateries
• Use sales, negotiation, and account management skills to drive partner adoption, performance, and retention
• Identify opportunities for growth by analyzing Chennais F&B landscape and market trends
• Advise partners on menu, pricing, and marketing strategies to increase their earnings and visibility
• Track business metrics, analyze sales and campaign data, and ensure partners achieve business goals
• Collaborate with Operations, Marketing, and Product teams for smooth onboarding and resolving partner issues
• Gather partner feedback to improve DigiHaats marketplace and tools.

Requirements

• Fluency in Tamil and strong knowledge of Chennais food and retail market
• Experience in F&B or e-commerce account management (Swiggy, Zomato, or similar platforms preferred)
• Excellent communication, negotiation, and relationship-building skills
• Analytical and problem-solving mindset, comfortable using dashboards and data
• Passion for helping local businesses grow; eager to work in a fast-paced, mission-driven startup.