Account Manager

Were looking for a proactive, detail-oriented Account Manager to join our growing team. In this role, youll serve as the key liaison between our clients, internal stakeholders (Sales, Campaign Management, Ad Operations, Reporting), and fulfillment partners. Your primary responsibility will be to ensure seamless coordination and execution of digital advertising campaigns, delivering exceptional service and driving long-term client satisfaction.

This is a coordination-focused (non-hands-on) role designed for someone who thrives on structure, communication, and campaign oversight. You will be instrumental in supporting campaign delivery, ensuring accuracy, and contributing to client retention and growth.

Key Responsibilities

• Serve as the primary point of contact for clients throughout the campaign lifecycle.
• Gather, validate, and manage campaign requirements including creative assets, tracking specs, timelines, and approvals.
• Accurately input and maintain campaign orders across billing and trafficking platforms.
• Review onboarding documentation for completeness and coordinate to resolve any missing information.
• Partner cross-functionally with internal teams to ensure campaigns are launched and executed on time and with precision.
• Maintain internal trackers for campaign milestones, deliverables, launch timelines, and asset status.
• Attend client calls to provide campaign updates, align on deliverables, and define next steps.
• Proactively identify and communicate potential risks, ensuring timely resolution.
• Collaborate with the Reporting & Insights team to deliver post-campaign analysis and performance reports.
• Support identification of upsell, cross-sell, or renewal opportunities alongside the Sales team.
• Manage tickets and internal requests through systems such as JIRA, and handle discrepancies via tools like the Dispute Management System (DMS).
• Maintain detailed documentation for all campaign-related activities to ensure internal visibility and transparency.

Qualifications

• 25 years of experience in Account Management, Client Coordination, or Sales Support within digital media or advertising.
• Solid understanding of multi-channel digital campaigns, including Search, Social, Display, and OTT.
• Familiarity with ad tech platforms such as DV360, The Trade Desk and Xandr is a plus.
• Strong verbal and written communication skills with a client-first approach.
• Excellent organizational skills and high attention to detail with the ability to manage multiple projects and priorities.
• Proficiency in Excel/Google Sheets, JIRA, and project/workflow management tools.
• Bachelors degree in Marketing, Business, Communications, or a related field.

If you&aposre interested in this opportunity, please take a moment to fill out our Candidate Information Form to help us get to know you better.