Account Manager

About the Role

Job Responsibilities:

Client Relationship Management

• Serve as the primary point of contact for assigned client accounts.
• Develop a deep understanding of client business, priorities, and challenges.
• Build and maintain trusted relationships with key stakeholders at various levels within the client organization.
• Act as a bridge between the client and internal teams to ensure smooth communication and issue resolution.

Account Growth & Strategy

• Identify opportunities for account expansion, renewals, and cross-selling or upselling of services.
• Support strategic planning and proposal development for new initiatives or projects within existing accounts.
• Partner with sales and leadership teams to drive revenue growth from assigned clients.

Service Delivery Oversight

• Work closely with delivery and operations teams to ensure projects meet quality, timelines, and contractual obligations.
• Monitor ongoing service performance against agreed SLAs and KPIs.
• Address client escalations effectively, ensuring prompt resolution and client satisfaction.

Financial & Operational Management

• Track account financials including billing, collections, profitability, and forecasting.
• Ensure accurate invoicing and timely payment follow-ups in collaboration with finance.
• Contribute to budgeting and business planning for assigned accounts.

Governance & Reporting

• Conduct regular business reviews (monthly/quarterly) with clients and internal teams.
• Prepare account performance reports highlighting key metrics, progress, and upcoming opportunities.
• Maintain proper documentation and account records for transparency and audit readiness.
  

Needs to Have:

• Bachelors degree in business, Management, or a related field (MBA preferred).
• 5-10 years of experience in account management, client servicing, or project management preferably in a services-based organization.
• Proven ability to manage enterprise clients and complex service delivery engagements.
• Strong understanding of business operations, financial metrics, and contract management.
• Excellent communication, negotiation, and stakeholder management skills.
  

About You:

• Smart and Detail oriented
• Organised, proactive and self-starter
• Analytical, logical and practical in approach to solving complex problems
• Written Communication: must possess the ability to effectively, accurately and concisely convey thoughts and concepts, and provide information to all organization customers.
• Collaborative and ability to maintain strong follow through on actions
• Excellent critical thinking skills
• Functional/Technical Skills: must possess strong quantitative, analytical and technical aptitude skills
• Interpersonal Savvy: must demonstrate excellent interpersonal skills with all levels of organizational customers and team members.
• People manager skills with team leadership and decision-making abilities.

Working Hours - US timelines (5 days working)