Account Manager

Role & responsibilities

• Drive sales of companys lab chemical products per assigned targets in large and mid scale Industrial and other customer segments where such products are used for research, application, or other business purposes.

• Develop and grow the commercial relationships with assigned customers and work towards increasing the wallet size with existing and newly acquired customers over time.
• Work in close collaboration with business development team to review sales pipeline to drive new business opportunities for commercial success.
• Update customer data from time to time in CRM, submit activity and results reports, such as daily call reports, weekly work plans, monthly and annual account analysis.
• Manage existing accounts, obtain orders, and identify market opportunities through meetings, networking and other channels and create execution path for result achievement (proficient in Plan, Organize, Execute, Review) including the including the distribution channel.
• Collate market feedback on competitors activities such as product offerings, prices, new products, delivery schedules and provide inputs to sales leadership team for review of companys strategy and approach.

• Meet existing and potential clients and build positive relationships and pipeline of opportunities.

• Effectively manage the channel partner network by implementing organizational guidelines.

• Resolve customer complaints within the set timelines.

Education:

Graduate / Postgraduate in Science, MBA is an added advantage.