Account Manager

What we expect from you:

• Own a portfolio of beauty wellness partners, driving both GMV growth and profitability (discounts, commissions, utilization, gateway fees)
• Develop onboarding plans for crews new partners to expand supply across services and cities
• Build tailored growth strategies and hold partners accountable for execution

• Negotiate terms (commissions, exclusivity, promos) with strong commercial acumen
• Benchmark performance against UAE market competitors to unlock untapped opportunities
• Forecast demand across cities by service type, aligning supply discount levers
• Collaborate with Ops to improve booking flow, crew allocation, and zone segmentation
• Partner with the Quality team to close the loop on escalations through audits retraining
• Run performance reviews on repeat %, cancellations, and operational gaps
• Lead weekly/monthly business reviews (WBR/MBR) for your portfolio
• Deep dive into demand/supply gaps, building action plans grounded in data
• Analyze which services/categories drive growth, need improvement, or present immediate opportunities
   

What we are looking for:

• Bachelor’s degree (Business, Economics, Marketing, Engineering, or similar)
• 3–5 years account management in  e-commerce, marketplaces, or service platforms
• Direct PL, GMV, or portfolio growth ownership experience
• Strong analytical skills with advanced Excel/Google Sheets proficiency, hands-on experience with Power BI, Freshdesk, and CRM tools, and expertise in KPIs, forecasting, and performance deep-dives
• Strong financial acumen, comfortable with partner earnings analysis
• Proven record of negotiating commissions, contracts, and exclusivity
• Ability to balance growth and profitability in complex partner discussions
• Excellent communicator and cross-functional influencer
• Experience in the beauty, wellness, mobility, or home services industry (nice to have)