Account Manager (Client Success 1-3 yrs exp)

Job Description

OnGrid is a leading digital trust platform offering digital KYC, verifications, and background checks for onboarding employees, contractors users, merchants, customers, etc. Founded by IIT-B alumni, OnGrid has completed more than 500+ million checks across 3000+ happy clients . At OnGrid, we are focused on redefining and reimagining trust, safety, compliance and accountability through our platforms OnGrid, eLockr, and Gridlines. Having built these basic pillars of trust (and creating a profitable venture with 300+ full-time people in the process), we now want our imagination to be let loose and think of avenues never explored, and execute in ways never implemented before. Objective: Understand organization business/product, check the alignment of client businesses. Roles & Responsibilities: ● Building long-term relationships with clients ● Build relationships with key employees among clients ● Addressing clients concerns and complaints ● Create plans to address clients’ business needs ● Advise clients on creating profitable processes ● Schedule regular meetings with clients to ensure they are satisfied ● Act as point of contact for complaints and escalate issues as appropriate ● Collaborate with internal teams (e.g. sales, engineers, senior management, operations) to address clients’ needs Requirements: ● 1-4 years of experience in Client Servicing/Customer Service ● Graduate in any specialization ● Good knowledge of working on google sheets and Microsoft office. ● Problem-solving oriented attitude with professionalism. ● Strong multitasking, time management, and target achieving skills. ● Excellent communication and listening skills with good command of the English language (Both ● written and spoken). ● Ability to perform under pressure Show more Show less