Account Manager

Amagi is an AI-enabled industry cloud platform built for the new video economy, helping media companies modernize operations, unify streaming and broadcast workflows, and drive advanced monetization. From live remote production and real-time ad decisioning to automated playout and global content syndication. We operate a dynamic content and advertising marketplace and offer fully managed broadcast services that ensure 24/7 reliability and compliance. Trusted by 56% of the Top 50 media companies globally, Amagi powers over 7,000 channel deliveries across 300+ content distributors, processing 500K+ hours of content and generating 26 billion+ monetized ad impressions. Headquartered in Bengaluru, India, with a 1000+ member global team across Americas, EMEA and APAC, Amagi is redefining how media is created, distributed, and monetized intelligently and globally.

Our identity and mission:

Work Mode : Hybrid

Location : Bengaluru (Bannerghatta Road)

Job Profile:

We are looking for exceptional people to take a position as a members of our fast-growing Commercial Account Management team that helps Amagis commercial customers fully utilise Amagi's products and services. This person will be a strategic advisor, a technical consultant and a solution architect, who possesses a mix of technical and business skills to navigate complex accounts, nurture them to grow and close the deals.

The primary responsibility of this role is to own the designated customer account. The account managers must ensure high levels of customer satisfaction and recognition of Amagis value, with the main objective of driving renewals and additional revenue.

Job Responsibilities:

• Be the single point of contact for all customer queries. Own the account and make sure the customer gets the best service from Amagi.
• Build and maintain long-term relationships with customer-side decision-makers and product users.
• Proactively solve problems for the customers with a sense of urgency to bring things to a quick resolution.
• Be an active advocate of Amagis products and capabilities to the customer.
• Cross-sell and up-sell various Amagi Products/services to the customers.
• Drive renewals and growth among our most valuable customers.
• Analyse accounts to identify opportunities for growth as well as risks of churn.
• Maintain a cadence of communicating with customers about their roadmap trends, and identifying, developing and closing deals for both tactical and strategic projects.
• Manage pipeline, build forecasts, and effectively plan the year and achieve the sales targets.
• Provide feedback to the internal teams regarding the product and service improvement.
• Become a Streaming TV | OTT | FAST | Content distribution expert and an industry consultant.
• Be responsible for customer’s success and customer happiness.

Qualifications:

• 4+ years in Customer Success, Account Management, or similar customer facing roles within Internet Publishing, Media & Entertaiment, Broadcast, Streaming TV, OTT or similar industries.
• Previous experiences in technical but customer-facing roles like Solution/Sales Engineer, Customer Engagement Engineer, Technical Account manager.
• Technical background with understanding of digital workflows, video streaming management, distribution, analytics and monetization
• Experience building and maintaining relationships, while driving engagement and upsells.
• Ability to understand customer business strategy, goals and initiatives to translate these into Amagi’s opportunities to strengthen customer relationships.
• Proven ability to operate effectively in a fast-paced, entrepreneurial environment in which cross-functional teamwork and initiative is a must.

“Amagi is an equal opportunity employer and does not discriminate against applicants based on their gender, marital status, race, religion, color, age, capacity to work, sexual orientation, or status as a protected veteran.