Account Manager - Account Management

Job Summary Prior work experience of at least 3-4 years in a client servicing/account management role in a digital marketing agency Strong knowledge of Social Media Marketing, SEM, SEO, Affiliate Marketing, and other streams of the digital marketing ecosystem. Strong command of Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.) Familiarity with digital marketing tools and platforms (Google Analytics, Facebook Ads Manager, Google Ads, etc.). Strong communication, presentation, and negotiation skills. Proven team management experience A process-driven approach, exemplary time management, and organizational skills for efficient project management and team coordination Comprehensive understanding of performance marketing strategies and metrics (such as ROAS, CPA, and conversion rates), especially within the automobile industry, including trends and consumer behavior. Ability to collaborate with creative teams to develop performance marketing creatives tailored for the automobile industry. Key Responsibility - Lead the team, ensuring a positive onboarding experience for new clients and overseeing their seamless integration. Proactively engage with clients through calls, emails, and meetings, building rapport and addressing needs while maintaining accurate client records. Act as the primary contact for high-profile clients, understanding their needs and collaborating with the team to exceed expectations. Be the primary contact for any concerns or escalations. Lead the creation and delivery of impactful client presentations, reports, and meetings, showcasing strategic value and campaign outcomes. Conduct industry and competitor research to inform client strategies and develop a deep understanding of client goals and digital marketing needs. Collaborate with internal and creative teams to co-create and develop campaign strategies aligned with client objectives, ensuring marketing materials resonate with automobile consumers and drive engagement and sales, resulting in measurable results. Set and ensure team s compliance to internal processes and standards for timely and quality deliverables and communication. Cater to the teams hiring and training needs while ensuring appropriate workload management and motivation in the team. Identify growth opportunities within the client portfolio to maximize revenue and expand services. Ensure creative strategies align with performance goals, particularly in the context of the automobile industry. Stay updated on emerging online trends and best practices in digital marketing.