Account Management Manager

We are seeking an experienced Account Management Manager to lead and manage a regional team of Account Managers.

As an Account Management Manager, you will be responsible for coaching and training your team to ensure high customer retention, satisfaction, and growth.

You will track team performance, handle escalated customer issues, and collaborate with cross-functional teams to drive business success.

If you are passionate about delivering outstanding customer experiences and have a track record of managing high-performing teams, we invite you to apply.

Responsibilities

Lead the Account Management team, focusing on excellent customer experiences

Coach and train the team to achieve retention and upgrade targets

Monitor team KPIs and identify areas for improvement

Handle escalated customer issues and build strong customer relationships

Implement business practices and policies consistently within the team

Conduct regular team meetings, foster discussion, and share updates

Identify skill development areas and create coaching strategies

Facilitate recruiting, training, and onboarding of new team members

Communicate progress of initiatives to stakeholders

Promote a positive and inclusive corporate culture