Account Director

Key Requirements:

• Proven work experience of at least 7 years in a client servicing/account management role in a digital marketing agency
• Strong knowledge of the overall digital marketing ecosystem
• Strong command of Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc )
• Srong communication, presentation and negotiation skills
• Extensive experience in leading and managing large teams and multiple accounts
• Proven track record of strategic thinking and driving significant client growth and satisfaction
• Strong financial acumen with the ability to manage budgets and forecasts

Key Responsibilities

• Lead and guide the team, ensuring high satisfaction and retention of existing clients and a positive onboarding experience for new clientsManage and grow revenue and profits through both existing and new clients, ensuring the achievement of annual targets
• Build rapport, anticipate and address concerns and needs
• Overlook teams compliance to internal processes and standards for timely and quality deliverables and communicationAct as the client partner for high-profile clients, understanding their needs and collaborating with the team to exceed expectations
• Ensure delivery of impactful client presentations, reports, and meetings, showcasing strategic value, creativity and campaign outcomes
• Collaborate with internal teams to co-create and develop campaign strategies aligned with client objectives, driving measurable results
• Identify growth opportunities within the client portfolio to maximise revenue and expand services
• Stay updated on emerging online trends and best practices in digital marketing
• Cater to teams hiring and training needs while ensuring appropriate workload management and motivation in the teamFoster a collaborative environment, working closely with other departments to ensure a unified approach to client servicing and campaign execution
• Contribute to organisation wide efficiency initiatives and training