Account Coordinator

As an Account Coordinator at HireRight, a global background screening and workforce solutions provider, your role will involve ensuring prompt and accurate responses to client-specific issues to enhance client satisfaction and understanding of HireRight's products. You will interact with various customer contacts to resolve problems and escalate issues within the organization. - Monitor and respond to customer inquiries, activities, background screening reports, and invoice-related issues. - Ensure background reports are processed according to operational guidelines and update report notes with relevant information in a timely manner. - Act as a liaison between HireRight and customers, proactively monitor product performance, and report data trends to appropriate personnel. To excel in this position, you should have: - At least 5 years of experience in Client/Customer Service and 3 years in Background Screening. - Understanding of the Fair Credit Reporting Act (FCRA) and project planning skills. - Proficiency in generating reports using Excel and Business Objects. - Professional presence and ability to work effectively with individuals in various roles within a firm. You will be required to develop and maintain strong business relationships with clients, with occasional travel for business reviews. Other duties as assigned may also be part of your responsibilities. HireRight offers a confidential resume review process, and only candidates closely matching the requirements will be contacted. HireRight, LLC is an Equal Opportunity Employer, promoting diversity and equality in the workplace.,