Account Coordinator – Customer Support (Cross-selling/Upselling) in Delhi

Key Responsibilities

• Serve as the primary contact for assigned client accounts, handling inquiries, resolving issues, and ensuring high satisfaction.
• Proactively identify and recommend additional digital products or services based on client needs and business goals.
• Build and maintain strong relationships with clients to maximize retention and identify upselling opportunities.
• Collaborate closely with the sales and product teams to communicate client feedback, customize offerings, and follow through on sales leads.
• Consistently achieve individual and team cross-sell/upsell targets.
• Maintain accurate records of client interactions and sales activities in CRM systems.
• Stay updated on Webpulse Solution’s products, industry trends, and market competition.
• Deliver presentations or product demos to clients as required.
• Assist with onboarding new clients, ensuring a smooth and informative setup experience.
  

What We Offer

• Competitive salary and incentive structure.
• Opportunities for professional growth and development.
• Friendly, supportive team culture.
• Exposure to innovative digital products and services.
  

Job Types

• Full-time, permanent, fresher.
  

Benefits

• Paid time off.
• Provident fund.