Academic Advisor

Job Overview

Academic Advisor

Key Responsibilities

• Primary Student Contact:

  Act as the first point of contact for students, addressing academic and administrative queries.

• Academic Progress Monitoring:

  Track students' academic progress, ensuring they meet all submission requirements and stay aligned with the University calendar.

• Effective Communication:

  Facilitate regular communication with students through calls, emails, and chats to keep them updated on their academic progress.

• Query Resolution:

  Respond to and resolve both academic and administrative queries regarding fee payments, LMS issues, assignments, and project submissions.

• Outbound Calls:

  Make proactive calls to update students on their course progress and address any specific requirements or concerns they may have.

• Personalized Support:

  Provide precise, detailed, and personalized responses to student inquiries to achieve high levels of student satisfaction.

• Process Improvement:

  Continuously evaluate and recommend improvements to processes and workflows to enhance student experience.

• High Retention Rates:

  Focus on increasing student re-registrations for the next semester and ensuring high completion rates.

• Conflict Resolution:

  Use effective data and interpersonal skills to resolve conflict situations and handle difficult scenarios with professionalism.

• Timely Submission Reminders:

  Ensure students avoid last-minute submissions for assignments, projects, and reports, guiding them through the submission processes.

Internal & External Interactions

• Internal:

  Collaborate with Course Coordinators, Student Support Executives, and Faculty members.

• External:

  Engage with students to provide academic guidance and support throughout their learning journey.

Skills & Qualifications

• Education:

  Post-Graduation in Management, Commerce, Journalism, Computer Applications, or IT.

• Experience:

  At least 1 year of experience in student counselling, academic support, or a related field.

• Skills Required:

• In-depth knowledge of university academic processes.
• Strong interpersonal, organizational, and communication skills (verbal, written, and listening).
• Ability to multitask in a fast-paced environment while maintaining attention to detail.
• Experience with ticketing systems and CRM software is preferred.
• Proficient in MS Excel (updating MIS, preparing reports) and PowerPoint.

• Additional Requirements:

• Strong problem-solving skills.
• Ability to work efficiently under stress and manage multiple priorities.
• Team player with a positive attitude.
• Willingness to work on weekends on a rotational basis.
• Experience in inbound and outbound calls is preferred.