1k.Relationship Manager

Relationship Manager

• Act as the primary point of contact for

  paid customers

  of NoBroker.
• Build and maintain

  sustainable relationships

  and trust with customer accounts via open, interactive communication.
• Understand and assess customer needs to offer relevant product or service solutions. This may include upselling or cross-selling.
• Help customers find suitable property (tenant / house) per their requirement.
  
• Handle both outbound and inbound calls to/from customers and leads.
  
• Use internal tools, processes, and systems to manage accounts, track leads, communicate progress, etc.
• Negotiate with leads or on behalf of customers (e.g. rent, services, pricing) to close/facilitate deals.
  
• Keep customers updated on status of their accounts or ongoing transactions.
  
• Follow established communication procedures, guidelines, company policies.
  
• Provide excellent customer service going the extra mile.
  

Qualifications & Requirements

• Education: Graduation degree (BBA, B.E/B.Tech, BA etc.). Sometimes freshers are accepted.
• Good verbal & written communication.
• Strong interpersonal skills, negotiation skills, decision-making, numerical & analytical ability.
  
• Language skills: English & Hindi are usually mandatory. Knowledge of local languages (Kannada, Tamil, Marathi, etc.) may be a plus depending on location.
  
• Proficiency with basic office tools (MS Office Excel, Word etc.).
  
• Work shift flexibility: often day shift but with login times that may vary (e.g. 8 AM-10 PM). Also working 6 days a week is common.
  

Metrics / Performance Indicators

While not always explicitly stated, likely areas of evaluation include:

• Number of satisfied customer accounts / retention of paid customers.
  
• Speed and quality of response to customer needs and leads.
  
• Conversion rates (from leads to paid customers / successful property matches).
  
• Upsell / cross-sell achievement.
  
• Customer satisfaction / feedback.
  

Working Conditions / Perks

• Often office-based role (work from office).
  
• Incentives / bonuses based on performance.
  
• Health benefits etc. depending on company policy.