Zscaler Specialist

Wipro

8 - 10 years

5 - 9 Lacs

bengaluru

Posted:3 days ago| Platform:

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Skills Required

url filtering switching ipsec vpn eigrp networking bgp ssl vpn change management routing cisco asa vlan checkpoint firewall nat network security ip ospf zscaler saas firewall vpn service improvement ipsec cisco routers hsrp troubleshooting ccna

Work Mode

Work from Office

Job Type

Full Time

Job Description

Configuring access control settings. Blocking/Opening destination ports.
Creating/Deleting/Modifying user on Proxy server application and in Proxy server AD group for authentication.
Creating/Modifying/Deleting Custom URLs list.
Management and configuration of filters.
Managing SAAS proxy services settings.
Troubleshooting Web filter application as and when required.
Review of daily/weekly/monthly checklist
Repeat Incident / Alert Analysis
Configure Web filter application to generate reports/logs.
Troubleshooting and fixing Content filter application related issues/problems.
Troubleshooting SAAS Proxy Service availability or performance problems.
Repeat Incident / Alert Analysis
Change management Planning, Implementation and Execution of Change requests
Continual Service Improvement Planning and executions
Preparing, maintaining, and updating of SOP and Knowledgebase
Incident remediation support for specific policy violations in ZIA
Interface & troubleshoot any Zscaler services specific issues and incidents
Work with dependent service owner to resolve any ZIA related issues
Maintaining the ZIA service reporting and dashboard recommendation
Minor changes (
Agent Configuration support via Zscaler console
Candidate should be ok for 24/7 operations.
Work hours: Flexibility to work outside regular business hours for maintenance and troubleshooting tasks.

Team Management
- Team Management
  - Clearly define the expectations for the team
  - Assign goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports
  - Guide the team members in acquiring relevant knowledge and develop their professional competence
  - Drive geography specific trainings for the quality team, designed basis the statutory norms that apply in different countries
  - Ensure that the Performance Nxt is followed for the entire team
- Employee Satisfaction and Engagement
  - Lead and drive engagement initiatives for the tea
  - Track team satisfaction scores and identify initiatives to build engagement within the team

Mandatory Skills: ZScaler URL Filtering .

Experience: 8-10 Years .

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