Zoho System & Integration Specialist

Job Description

EC-Council is the worlds largest cyber security technical certification body. We operate in 145 countries globally and we are the owner and developer of various world-famous cyber security programs. We are proud to have trained and certified over 220,000 information security professionals globally that have influenced the cyber security mindset of countless organizations worldwide. www.eccouncil.org Zoho Systems and Integration Specialist Position Type: Contract (1 Year) and Opportunity to convert into Full-Time based on business requirements and individual performance. Job Overview We are seeking a technically sound and process-driven professional to take ownership of our Zoho CRM environment, support integrations across multiple systems, and drive the Zoho-to-Salesforce migration. The role involves end-to-end understanding and handling of data ows, automation, marketing and payment integrations, and third-party platforms like PowerBI and Zapier. This is a mission-critical role requiring independent ownership, documentation discipline, and a sharp eye for detail. Responsibilities and Duties: Capture, summarize, and document business requirements provided via meetings, calls, or informal communication. Manage the current Zoho CRM ecosystem including modules, workows, automation rules, and custom functions. Maintain and troubleshoot integrations with third-party systems like Salesforce, SAP, PowerBI, Payment Gateways, and internal tools (ECL, BFF) Develop and support Zapier workows and API-based connections for data sync. Extract, transform, and deliver data to PowerBI team or act as backup when connections fail. Lead the documentation of business processes, data mappings, API endpoints, and system interconnectivity. Support ongoing Salesforce migration including eld mapping, data migration, UAT coordination, and parallel run management. Proactively identify risks, inconsistencies, or gaps in data and workows, and drive resolution. Leverage Zoho Campaigns, SalesIQ, Forms, and Flow to manage marketing lifecycle, lead capture, and workow automation. Design and manage Deluge scripts, validation logic, and Zoho Creator apps (if used) for extending CRM functionalities. Ensure CRM hygiene through lead import governance, data deduplication, and structured record layouts. Qualifications: .Bachelor's Degree in Computer Science, Information Systems, or related eld .Minimum 3 years of hands-on experience with Zoho CRM including custom workflows, automation, and scripting (Deluge) .Demonstrated expertise in integrating Zoho with external systems via REST APIs, webhooks, and tools like Zapier. .Familiarity with marketing and data reporting tools such as Zoho Campaigns, Zoho Analytics, and SalesIQ. .Experience supporting CRM transitions (Zoho to Salesforce) including schema mapping and migration support. .Experience with CRM data governance, lead lifecycle management, and reporting. .Strong communication skills and ability to operate independently in high- ownership roles. .Exceptional written and verbal communication skills in English. Ability to interact professionally with diverse groups including executives, managers, and subject matter experts. .Ability to prioritize tasks independently and manage multiple assignments simultaneously. . Knowledge of Shopify, e-commerce processes, or web development projects will be an added advantage. Additional Information We are an equal opportunity workplace and are an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status and we do not discriminate on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work. This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. 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