Zoho CRM Specialist

As an experienced Zoho CRM Specialist joining the Sales Operations team, you will be responsible for optimizing the Zoho CRM platform, ensuring data integrity, automating workflows, and integrating seamlessly across departments. Collaborating closely with Sales, Marketing, Account Management, and Customer Success teams, you will refine business processes and develop technical solutions to enhance operational efficiency and performance. Key Responsibilities: - Manage and maintain the Zoho CRM system to align with business goals and support efficient sales operations. - Design and implement workflows to streamline sales processes from lead generation to deal closure. - Build custom modules, functions, automation, scripts, and Blueprint workflows using Zoho tools and Deluge scripting. - Stay updated on the Zoho suite to identify tools that can enhance business outcomes. - Maintain clean, accurate CRM data, develop reports/dashboards, and track key metrics for decision-making. - Structure and support lead and deal tracking lifecycle for transparent and effective pipeline management. - Deliver training and ongoing support to ensure teams effectively leverage CRM best practices. - Collaborate with IT and other departments to integrate Zoho with business-critical tools. Requirements Must-Have: - 2+ years of hands-on experience with Zoho CRM (expert-level knowledge required). - Strong coding background in Deluge, with experience in custom functions, API integrations, and workflow automation. - Proficiency across multiple Zoho products: CRM, Analytics, Desk, Sign, Creator, Projects. - Experience managing Zoho for B2B sales operations. - Solid understanding of sales workflows and CRM-driven optimization. - Strong data skills, including report creation and data analysis. - Cross-functional collaboration skills, especially with Sales, Marketing, and Tech teams. - Proactive problem solver with strong communication skills. - Bachelor's degree in IT, Computer Science, Business, or a related field. Benefits: - Health insurance - Leave encashment - Provident Fund - Performance bonus - Yearly bonus Work Location: In person If you are looking to be a key player in optimizing Zoho CRM and enhancing sales operations within a collaborative team environment, this role might be the perfect fit for you.,