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Zendesk SME

Highbrow Technology Inc

3 years

0 Lacs

India

Posted:1 month ago| Platform:

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Skills Required

zendesk configuration optimization management support service macros reporting analytics communication training

Work Mode

Remote

Job Type

Full Time

Job Description

Job Title: Zendesk Subject Matter Expert (SME) Location: Remote Job Summary: We are seeking a Zendesk Subject Matter Expert (SME) to lead the configuration, optimization, and ongoing management of our Zendesk platform. This role will serve as the go-to resource for all things Zendesk, ensuring the platform is used effectively to support customer service excellence, streamline workflows, and provide actionable insights. Required Skills & Qualifications: Proven experience as a Zendesk Admin or Zendesk SME (minimum 3 + years). Strong understanding of customer support operations and workflows. Proficient in configuring Zendesk triggers, automations, macros, and business rules. Experience with Zendesk Explore (reporting & analytics). Excellent communication and training skills. Ability to work cross-functionally and manage multiple projects simultaneously. Familiarity with APIs and integrations (a plus). Show more Show less

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Highbrow Technology Inc

Information Technology

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Zendesk SME

Highbrow Technology Inc

India

Zendesk SME

Highbrow Technology Inc

India

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Zendesk SME