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Zendesk Developer

5 - 8 years

9 - 19 Lacs

Chennai

Posted:1 month ago| Platform: Naukri logo

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Skills Required

Zendesk Support Zendesk Apps Framework macros Guide JavaScript Chat API SAML ticketing workflows SSO

Work Mode

Hybrid

Job Type

Full Time

Job Description

Role & responsibilities 5+ years of experience in Zendesk development, administration, and integration. Proficiency in Zendesk Apps Framework (ZAF), JavaScript, APIs, and Liquid markup. Strong understanding of Zendesk Support, Guide, Chat, and Explore. Experience integrating Zendesk with Salesforce, Slack, or other CRM and communication tools. Solid understanding of ticketing workflows, automation, macros, and triggers. Experience with reporting and analytics using Zendesk Explore. Familiarity with SAML, SSO, OAuth, and other authentication mechanisms. Strong problem-solving skills and ability to work in a fast-paced environment.

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