Zabbix Support Engineer - GAD

Job Title: Zabbix Support Engineer
Experience: 3 -5 years
Location: Hyderabad /Pune/Kochin

About the Company:
A publicly listed European IT consultancy and software engineering firm, headquartered in Dortmund, Germany, founded in 1997, offering consulting and bespoke software solutions across sectors like automotive, banking, healthcare, and more. Its Kochi subsidiary serves as an offshore and regional delivery centre in India, employing around 69 people and certified as a Great Place to Work, fostering a collaborative, growth-oriented culture.

Role Overview:

We are looking for a motivated Zabbix Support Engineer to operate, maintain, and evolve the enterprise Zabbix Monitoring Platform deployed across cloud infrastructure (AWS /

Azure).The engineer will be responsible for day-to-day monitoring operations, request handling, and platform maintenance, while ensuring stability, automation, and continuous service

Key Responsibilities:

• Monitor, manage, and troubleshoot Zabbix servers, proxies, and agents across cloud

• and hybrid environments, ensuring platform stability and performance.

• Handle alerts, incidents, and service requests; perform configuration changes, alert

• tuning, and device onboarding in line with SLA targets.

• Support patching, version upgrades, and configuration management of Zabbix;

• maintain HA setup and agent lifecycle in collaboration with infrastructure teams.

• Develop scripts (Python/Shell) and lightweight tools to automate monitoring tasks;

• create and enhance Zabbix templates for new services and cloud components.

• Integrate Zabbix with AWS/Azure, CI/CD pipelines, and external tools (Grafana,

• ServiceNow, Jira) to enable unified, proactive monitoring.

• Ensure secure access, system hardening, and adherence to organizational security

• policies while operating via approved VDI environments

Required Skills:

Must Skills :

• 3-5 years of hands-on experience with Zabbix administration and monitoring

• operations.

• Strong knowledge of Linux (RHEL / CentOS) environments installation, tuning, and

• troubleshooting.

• Familiarity with cloud infrastructure monitoring (AWS / Azure) and hybrid setups.

• Working understanding of network protocols (SNMP, ICMP, HTTP, TCP/IP).

• Scripting ability in Python, Bash, or PowerShell for automation and alert enrichment.

• Basic understanding of ITIL processes (Incident, Problem, Change).

• Experience integrating Zabbix with ITSM tools (ServiceNow, Jira) & visualization tools (Grafana).Strong analytical and problem-solving capability.

Good-to-Have:

• Zabbix Certified Specialist / Professional certification.

• Red Hat Certified Engineer (RHCE) or RHCSA.

• Exposure to containerized environments (Docker, Kubernetes) and CI/CD pipeline

• monitoring.

• Experience in monitoring automation using REST APIs or webhook-based

• integrations.

• Excellent coordination and communication with onsite/offshore stakeholders.

• Capable of working in a global, multi-vendor support model.

• Commitment to continuous improvement, process discipline, and proactive

• monitoring.

• Ability to work in rotational shifts (16 5 / 24 7) with focus on service continuity.

• Nice to Have: Have good exposure to ticket handling, monitoring, integrations in Zabbix

Eligibility / Qualifications:

• Education: 10+2+3

• Experience: 3-5 years

Other Details:

• Notice Period: Immediate to 30 days

• Work Type: full Time

• Work Time : The candidate have to work in Singapore timings