YouTube Outreach Operations Specialist

As a part of this position, you will have the opportunity to choose your preferred working location from the following options: Hyderabad, Telangana, India; Bengaluru, Karnataka, India; Gurugram, Haryana, India. Minimum Qualifications: - Possess a Bachelor's degree or equivalent practical experience. - Have at least 5 years of experience in a customer or client-facing role supporting incident response management, risk mitigation, or customer support. - Demonstrate experience in escalation management, executive communications, incident commanding, and making time-critical decisions with incomplete information. Preferred Qualifications: - Ability to effectively communicate investigative findings and strategies to technical staff, executive leadership, legal counsel, and internal and external clients. - Capable of advocating for creator solutions that safeguard the YouTube ecosystem and its employees. - Proficient in acting as a working incident manager in on-call rotations, over weekends, and adapting to rapidly changing priorities in the YouTube ecosystem. - Fluency in English to support client relationship management in this region. - Skilled in working efficiently in a fast-paced environment through effective prioritization and time management. - Excellent time and project management skills with the ability to balance multiple tasks and priorities. About The Job: At YouTube, we believe in the power of every individual's voice, fostering a world where sharing, listening, and building community through stories enriches our lives. We empower everyone to share their narratives, discover their passions, and connect with others, all while leveraging cutting-edge technology and limitless creativity. Our pace matches that of culture as we strive to showcase the world, embracing new ideas, solving real challenges, and enjoying the process as a unified team. Responsibilities: - Take ownership of sensitive, consequence escalations by conducting thorough investigations into creator/consumer issues. Develop personalized communication strategies via email, social platforms, and phone to mitigate security and brand risks to YouTube. - Act as a consultant to various cross-functional stakeholders on product/policy changes, facilitating difficult conversations when necessary. - Lead and execute cross-functional initiatives, ensuring alignment with broader operational efforts. - Identify and address workflow gaps to enhance creator escalations, ensuring timely de-escalation. - Fulfill the role of an Incident Manager during select weekends to handle sensitive escalations that require immediate attention and support.,