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Spes Manning Solutions LLP
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Your Next Career Move Starts Here with Int Bpo

Your Next Career Move Starts Here with Int Bpo

Spes Manning Solutions LLP

0 - 5 years

|

3 - 6 Lacs

Posted:19 hours ago| Platform:

Apply

Skills Required

bpo crm systems support executive customer satisfaction compliance csat crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & Responsibilities:

Handle customer queries through voice calls, live chat, or both (blended process).
Provide accurate information about company products/services.
Resolve complaints efficiently while maintaining a positive attitude.
Log all interactions in the CRM system with accuracy.
Work closely with the team to improve customer satisfaction.
Follow scripts and adhere to company policies & compliance standards.
Meet key performance metrics (TAT, FCR, CSAT, etc.).

Candidate Profile:

Education:
Graduate / Undergraduate
Experience:
- Freshers welcome with excellent communication
- Minimum 6 months to 1 year experience in International BPO preferred
Communication:
- Excellent English (verbal & written)
- Other international languages are a plus!
Skills:
- Strong problem-solving and interpersonal skills
- Computer-savvy; familiar with CRM systems
Availability:
Flexible to work in rotational shifts, including evenings and weekends

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