Xped - Associate Operations Manager

In this role, you will:
- Manage and develop one or more specialized customer service and operations functional teams within Operations area with complex and risk in functional area- Develop strategies to improve staffing processes, ensure specialized functions meet regulatory guidelines in support of risk management and compliance- Engage stakeholders and internal partners associated within the Operations area- Work independently on moderately complex issues and projects- Identify opportunities for process improvement and risk control development and escalates issues to more experienced management- Provide training, performance, evaluation and coaching of less experienced team- Make decisions and resolve issues regarding resources, objectives and operations of functional area and team to meet business objectives- Interpret and develop policies and procedures for operation functions with low to moderate complexity within scope of responsibility- Provide responsibility for budget and financial performance- Collaborate and influence all levels of professionals including more experienced managers- Lead team to achieve objectives- Manage allocation of people and financial resources- Mentor and guide talent development of direct reports and assist in hiring talent- Strong leadership and team management skills- Knowledge of banking operations and regulatory compliance- Excellent communication and interpersonal skills- Analytical and problem-solving abilitiesRequired Qualifications:- 4+ years of Operations experience, or equivalent demonstrated through work experience- 2+ years of leadership experience- Experience in managing multiple complex processes- Experience in Operations, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education- Leadership experienceDesired Qualifications:- Experience in Mortgage service-money movement and insurance is must- Minimum 1 years of experience in people management and should have managed a team of 10-12- Should be flexible to work in night shifts also though the shift is from 2.30 pm to 11.30 pm.