Workspace Experience Enabler (Community Executive/Front Office

Workspace Experience Enabler (Community Executive/Front Office Supervisor)

OVERALL ROLE

This position is responsible for creating Delight by breeding a Customer-Centric Experience for occupants of a large upscale modern office with the focus on providing outstanding Experience in the Workspace. Incumbent will have a deep understanding of the Workspace and the surrounding areas and become the single point of contact for daily Workspace needs on the office floors and a counsel to the employees present.

Ideal Experience

Bachelors degree/ Degree in Hotel Management, business or other related field;

Experience of 1 - 3 years in hospitality hotel & aviation Industry / Coworking spaces

Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements

Proficient in MS Office suite

Excellent communication verbal and written.

MAJOR RESPONSIBILITIES

Establish direct relationship with the employees working from the office

Single Point of Contact of employees working from office for issues resolution & workspace change within the premises

Respond and close all service tickets and feedbacks within defined SLA

Shares observations regarding any misalignment to defined guidelines for using office amenities for (incl. data from housekeeping and engineering teams)

Have periodic connects with all point of contact of different business to understand their perspective of service

Plan and execute employee engagement events in line with client expectations

Consolidate feedback to management team regularly for ongoing improvement implementation

Report any concerns or patterns in employee feedback periodically to assistant workspace experience manager

Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success

Drive Client specific initiatives such technology roll-outs, benchmarking, best practices etc.

Ensure operations are aligned to financial processes and controls are adhered to at all times to achieve good financial management.

Expectations

Open to work in shifts

Client

Leading ITES Client

Scheduled Weekly Hours: