Workshop Supervisor

Job Description

JMG Automobiles is a leading two-wheeler dealership in Bhubaneswar and Cuttack, Odisha. We proudly hold the dealership for Ather and Hero MotoCorp, the world’s largest two-wheeler manufacturer. With a rich legacy of 25 years, we have established ourselves as a trusted destination for a diverse range of Hero motorcycles and scooters, serving over 150,000 satisfied customers. JMG Automobiles in Bhubaneswar is hiring a Workshop Supervisor for our Two-wheeler department. This role is responsible for overseeing workshop operations, ensuring high-quality service, and maintaining customer satisfaction. Key Responsibilities: · Supervise and lead the workshop team to ensure efficient and timely vehicle repairs. · Coordinate with customers to understand service requirements and ensure their concerns are addressed. · Oversee the workflow, manage service schedules, and ensure smooth workshop operations. · Ensure compliance with quality standards and meet productivity and customer satisfaction goals. · Conduct market research to identify trends and implement improvements in workshop services. · Maintain accurate records of service activities and generate reports using CRM software. · Collaborate with the parts and sales teams to ensure seamless service and customer satisfaction. Qualifications: · Strong leadership and communication skills with proven experience in managing workshop operations. · Proficiency in CRM software and Microsoft Excel. · Ability to meet service targets and deliver excellent customer service.