Workday Technical Consultant

As a member of the Workday Support Team, your primary responsibility will be to ensure day-to-day system support through Incident and HR Case Management. This includes continuous monitoring of support service adherence to SLAs and taking necessary actions to enable refinement and further adherence. You will be expected to conduct detailed analysis of incidents to identify themes related to technical issues or end user training requirements, and then take appropriate actions accordingly. Another key aspect of your role will involve the continuous maintenance of Knowledge Base articles to provide robust reference materials for increased efficiency within the support team. You will also be responsible for the continuous review and refinement of support processes, specifically related to Incidents and HR Cases. In addition, you will play a crucial role in supporting the resolution of multiple ticket types, including Incidents, Service Requests, and Enhancements. This may involve troubleshooting, root-cause identification, solution planning, and collaboration with change delivery on configuration as necessary. You will also be expected to document, work on, and train the team on EIB execution and technical Workday work processes with continued refinement. To excel in this role, you should have a good understanding of Workday modules such as core HCM, absence & time tracking, and security. Hands-on experience in EIB creation, population, and successful loading is also required, while experience in M&A will be considered an additional advantage. Working knowledge of Workday Advanced Reports, including scheduling and alerts, is essential. Additionally, you should be proficient in Integration monitoring and failure analysis, with good experience in using ServiceNow. An understanding of ITIL processes is crucial for this role, and prior experience in L2 support would be advantageous. Overall, you will be a key player in ensuring the smooth operation of the Workday Support Team and providing high-quality support services to end users.,