Work from Home - Telecaller Job

A telecaller job includes making outbound calls to sell products/services, handling inbound customer inquiries, resolving issues, and maintaining customer records. Key responsibilities also involve following up on leads, meeting sales targets, and using communication skills to ensure customer satisfaction and build rapport.
Roles and responsibilities

• Outbound calls:
  

Make proactive calls to prospective customers to generate leads, promote products or services, and convert prospects into sales.

• Customer service:
  

Address and resolve customer complaints and issues in a professional and timely manner.

• Lead management:
  

Follow up on leads and nurture them through the sales process to encourage conversions.

• Record keeping:
  

Maintain detailed records of all customer interactions, update customer information, and log call activities accurately.

• Sales and targets:
  

Meet or exceed daily, weekly, or monthly sales targets and performance goals.

• Collaboration:
  

Work with sales and other teams to improve customer experience and achieve organizational goals.

• Product knowledge:
  

Stay updated on products, services, and any new promotions through training sessions.

Required Skills And Qualifications

• Communication:
  

Excellent oral and written communication skills are essential, as is the ability to persuade and negotiate effectively.

• Interpersonal skills:
  

Strong interpersonal skills are needed to build rapport with customers.

• Technical skills:
  

Ability to use telephone systems and customer relationship management (CRM) software is often required.

• Organization:
  

Strong organizational skills and the ability to manage multiple tasks are important.

• Education:
  

A high school diploma or equivalent is typically required; some positions may prefer a bachelor's degree.

• Mindset:
  

Patience, a results-oriented attitude, and the ability to handle stress and rejection positively are beneficial.
Skills: crm,cold calling,lead qualification,sales