WordPress Customer Support Specialist

As a Customer Support Specialist at our company, you will play a key role in providing exceptional support to our clients. Your responsibilities will include: - Managing and resolving incoming support requests related to the MyAdvice product suite through our ticketing system - Closing a minimum of 100 tickets per week generated via phone, email, and web form - Troubleshooting and resolving website-related issues on WordPress and Drupal platforms, including theme/plugin/module problems, site performance, and customizations - Assisting clients with content updates, integrations, and troubleshooting through various channels - Clearly explaining technical concepts to non-technical users in a professional and friendly manner - Collaborating with internal development teams on complex client issues - Multi-tasking to track multiple open tickets at different stages of completion - Assisting internal teams with technical and training support as required Qualifications required for this role include: - 5+ years of experience as a Wordpress Developer or in a similar role - 2+ years in a high-volume Customer Service or Technical Support position - Strong technical knowledge of WordPress and Drupal, including CMS structure, theme/module troubleshooting, and site maintenance - Familiarity with HTML5, CSS3, and basic JavaScript - Experience with help desk software, with Zendesk preferred - Excellent written and verbal communication skills - Strong interpersonal and client-relations skills - Detail-oriented with excellent organizational and multitasking abilities - Ability to work independently and manage multiple priorities - Familiarity with GSuite, Microsoft Excel/Word, and web-based systems - Ability to critically think through issues and identify root causes - Experience with popular page builders like Elementor, Divi, Beaver Builder, etc. - Familiarity with website architecture, aesthetics, and user experience principles - Knowledge of web accessibility standards and best practices Additionally, the company MyAdvice is dedicated to transforming how small practices grow with cutting-edge AI, measurable outcomes, and an all-in-one platform. This commitment is evident in our culture of grit, resourcefulness, and a client-first approach. We provide coaching, career development, and tools for long-term success. If you have the mindset of chasing excellence, the technical skills required, and a passion for helping clients succeed, we encourage you to apply and be part of a dynamic and inclusive team at MyAdvice.,