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Niit Learning Systems logo

Wipro - CSR - International Voice process - Urgent requirement - BPO

0 - 2 years

2 - 3 Lacs

Gurugram

Posted:17 hours ago| Platform: Naukri logo

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Skills Required

Excellent Communication In English Inbound Voice Process Customer Support Fluent English International Call Center International Voice Us Voice Process Customer Handling International Voice Process International Calling International Customer Service

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title: Customer Care Specialist International B2B Voice Process (HRO) Company: NIIT Ltd (On behalf of our reputed client) Job Location: Gurgaon Experience Required: Fresher/ Experience upto 29 months Salary: 3.08 LPA- 3.5 LPA Industry Type: BPO Functional Area: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Voice Job Description NIIT is hiring for its client for an International B2B Voice Process related to Human Resource Outsourcing (HRO) . Were looking for dynamic professionals with a positive attitude and excellent communication skills to deliver exceptional client support. Key Responsibilities: Provide voice-based customer service Deliver timely and accurate solutions to queries Build domain and client knowledge to ensure first-call resolution Maintain service standards including CSAT, SLA, AHT, and effort metrics Ensure quality on every call as per internal and client guidelines Follow standard procedures for issue resolution and documentation Identify and support continuous process improvements Candidate Profile: Education: UG: Any Graduate or Undergraduate ( B.Com, B.A, BCA, BBA, BHM, BSc Except Stats, Math Hons, Eco Hons ) Key Skills: Excellent spoken & written communication in English Basic knowledge of MS Office & computer usage Flexibility to work in rotational night shifts Strong interpersonal and problem-solving abilities Perks & Benefits: Both side transport 5-day working Growth & career development programs Performance-based incentives (as per process alignment) Collaborative and fun work environment **Drop your resume at - gurjyot.9.kaur@niitmts.com or You can whatsapp me at 7678223030.**

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Niit Learning Systems
Niit Learning Systems
www.niit.com

Education Administration Programs

Gurgaon Haryana

1001-5000 Employees

154 Jobs

    Key People

  • Vijay K. Thadani

    Co-Founder & CEO

  • Vikram Talwar

    Co-Founder & Executive Vice Chairman

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