Windows User Support Specialist

This position is primarily responsible for providing on-site computer and network support to office staff. You should have good problem-solving skills to troubleshoot computer, network, software, and hardware issues. The person should also have good communication skills and a willingness to learn.

Responsibilities:

IT Helpdesk

• Investigate, diagnose and solve all computer hardware, software, and network faults in a timely and professional manner
• Resolve all Helpdesk tickets within stipulated time
• Record events and problems and their resolution in logs
• Assign and install appropriate hardware / peripherals / license
• Set up and configure new laptops and desktops
• Work with vendors to resolve any IT related issues independently
• Identify users' requirements and provide peripherals like keyboard, mouse, etc.
• Perform preventive maintenance on devices (primarily laptops and desktops), including tasks such as OS updates, BIOS updates, antivirus updates, firmware updates, disk clean-ups, and defragmentation where applicable

User Administration, Monitoring and Equipment provisioning

• Create users and give appropriate rights independently
• Install and update Windows software on user machines
• Install and configure web servers on user machines like but not limited to IIS, MySQL MSSQL.
• Configure/troubleshoot VPN connections on user machines
• Monitor status of internal servers and service using tools and consoles
• Monitor backups regularly and alert relevant team member when automatic backups fail
• Keep the asset and inventory updated. Assign license as needed by the user

Technical Qualifications:

• Experience in software, hardware, and network troubleshooting
• Experience in configuring and troubleshooting Microsoft Windows operating systems
• Understanding of macOS operating system and its environment
• Basic understanding of Microsoft Windows Server and Linux Server will be an added advantage
• Knowledge of fundamental concepts including DNS, networking basics, TCP/UDP protocols, IP routing, and containerization

Personal Skills:

• Ability to remain calm and professional when troubleshooting and resolving support issues
• Ability to adjust tasks and schedules to adapt to changing priorities
• Enjoys working with people
• Strong work ethic, personal accountability, and dependability
• Capable of working well under pressure

Education and Work Experience:

• This individual should possess a graduate degree in computer-related field with over 2 years of experience in User Administration and Helpdesk
• Hardware and networking certification is preferred but not required