Windows Support Engineer – RMM (Remote Monitoring and Management)

We are seeking a highly skilled Windows IT Technician with expertise in NinjaONE to manage and support a distributed fleet of Windows-based systems. The ideal candidate will have experience handling remote deployments, troubleshooting, automation, and maintenance across multiple endpoints. This role requires precision, accountability, and the ability to work independently while collaborating with a distributed team.

Key Responsibilities

• Monitor, manage, and maintain a fleet of Windows-based endpoints using NinjaONE
• Conduct remote software installations, configurations, and updates.
• Ensure timely patch deployment and system updates across all devices.
• Troubleshoot and resolve software/hardware issues, escalating when necessary.
• Develop and deploy PowerShell or Batch scripts for automation of routine tasks.
• Create and maintain detailed documentation on system configurations, procedures, and troubleshooting workflows.
• Manage and update antivirus, firewall, and endpoint security settings
• Respond to system alerts and incidents within SLAs and proactively prevent recurring issues.
• Provide Tier 1 and Tier 2 remote support to users and field personnel.

Requirements

• Minimum 3 years of experience in IT Support, System Administration, or Endpoint Management
• Proficiency with NinjaONE: scripting, deployment, patching, alerting, and policy configuration.
• In-depth knowledge of Windows 10 and Windows 11 administration.
• Experience with RMM tools and IT automation practices.
• Strong scripting skills in PowerShell and/or Batch.
• Familiarity with remote access platforms and endpoint security solutions.
• Strong problem-solving, organizational, and communication skills.
• Ability to work independently and handle high-pressure situations with professionalism.

Additional Skills

• Fluent in spoken and written English.
• Excellent telephone etiquette and customer service skills.
• Capable of working night shifts.
• Available to provide support as and when required, including on short notice.
• Willingness to work flexible hours, including weekends, holidays, or off-peak hours if necessary.
• Comfortable with shift-based schedules, including night shifts as needed.

Job Type: Full-time

Pay: Up to ₹300,000.00 per year

Benefits:

• Flexible schedule
• Paid sick time

Shift availability:

• Night Shift (Preferred)
• Day Shift (Preferred)

Work Location: In person

Expected Start Date: 18/08/2025