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Lumen Technologies
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Windows Server Administration

Windows Server Administration

Lumen Technologies

2 - 4 years

1 - 5 Lacs

Bengaluru

Posted:1 week ago| Platform:

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Skills Required

Unix Change management Claims Linux Diagnostics Event management Active directory DNS Windows Remedy

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Description:

Monitoring the Netcool browser to triage traps related to Windows, Unix and Network issues.
Document alerts and response to such alerts within various ticketing systems. Gathering diagnostic information to assist Tier 3/4 teams with troubleshooting efforts. Facilitating hardware issues and ordering replacement parts. Installing / upgrading / troubleshooting Lumens SIA monitoring application. Ability to identify system, application, hardware issues or network issues and troubleshoot/escalate accordingly. Suggest improvements to current procedures and other work tools to improve efficiency as needed. Ensure all documented processes, procedures, and SLA s are adhered to. Update and maintain shift turnover. Monitor ticket queues in various ticketing systems and complete tasks required to maintain service levels and availability. Experience in handling Windows\ Linux server technologies. Understanding of networking concepts ITIL awareness

Requirements:

3 - 5 years experience of working in a 7x24x365 fast-paced supporting multiple clients with the ability to work a flexible schedule.
Basic Windows, Linux & Network skills Experience with network, application and system troubleshooting, monitoring tools and responding to alerts, escalation process and procedures. Needs to be independent while working on a team in a global environment. Excellent written and verbal communication skills. Excellent interpersonal skills with the ability to interact professionally with all levels within the organization

Batchelors Degree in Engineering ( 15 Years of education)
Excellent communication skills (Verbal and Written) Event/Alert management using Netcool Server Administration (Windows and Unix) Experience in Remedy ticketing tool Understanding of Server Hardware & Networking components Experience in troubleshooting Server issues Understanding of Networking concepts ITIL Awareness (Event, Incident & Change Management)

"We are an equal opportunity employer committed to fair and ethical hiring practices. We do not charge any fees or accept any form of payment from candidates at any stage of the recruitment process. If anyone claims to offer employment opportunities in our company in exchange for money or any other benefit, please treat it as fraudulent and report it immediately."

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Windows Server Administration